Our Office

NEW CAIRO

212 Mohamed Nagib Axix.
New Cairo, EG 

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Wilo Store, we strive to provide accurate images that reflect the actual products. However, due to differences in monitor displays, there may be slight variations in color. Rest assured, we are committed to delivering items that meet your expectations in terms of quality and style.

How can I return an item?

If you are not fully satisfied with your purchase, you may return it within 14 days for a full refund or exchange, provided the item is in its original condition with tags attached. To initiate a return, please contact our customer service team at [email protected] with your order details, and we will provide further instructions.

Will you restock items indicated as “out of stock?”

We strive to keep our popular items in stock. If an item is marked as “out of stock,” it may become available again soon. You can sign up for our email notifications to receive updates on restocks or reach out to our support team for more information on specific products.

Email Address

[email protected]

Phone Number

(+20) 100 800 3777