Privacy Policy for Wilo Store
At Wilo Store, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to safeguard your privacy while you shop with us. By using our website, Wilo Store (located at wilo.store), you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of personal information when you visit, register, or make a purchase on our website:
a. Personal Information You Provide
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details (products purchased, quantities, and any other preferences)
b. Information We Automatically Collect
When you visit our site, we may collect certain information automatically, including:
- IP address
- Device type and browser information
- Page views and browsing behavior
- Cookies (for tracking and improving user experience)
- Geolocation data (for delivering region-specific services)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process your purchases, manage your orders, and send you order-related updates.
- Customer Support: To respond to your inquiries, resolve any issues, and improve our customer service.
- Marketing: With your consent, we may send you promotional emails, newsletters, or special offers related to our products and services. You can opt-out at any time.
- Improvement of Services: To analyze trends, track website usage, and improve the functionality and user experience of our website.
- Legal Compliance: To comply with legal obligations, such as fraud prevention and tax regulations, and to protect our rights and interests.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files that are stored on your device. We use cookies for the following purposes:
- Remembering your preferences (like language settings or login status)
- Analyzing website traffic and improving site performance
- Personalizing content based on your interests
You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.
4. How We Protect Your Data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. These include:
- SSL Encryption: All sensitive information, such as payment details, is transmitted over a secure connection (SSL).
- Access Controls: Only authorized personnel have access to your personal data, and we employ strict internal security protocols to protect it.
- Payment Processing: Payments are processed through trusted third-party services (e.g., PayPal, Stripe) that comply with PCI-DSS security standards.
Despite these measures, no method of data transmission over the internet can be 100% secure. We cannot guarantee the absolute security of your data, but we make every effort to protect it.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following situations:
- Service Providers: We may share your data with third-party service providers (e.g., shipping companies, payment processors, email marketing platforms) who assist us in operating our business.
- Legal Compliance: We may disclose your information if required by law or to comply with legal obligations, protect our rights, or investigate fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Your Rights and Choices
As a customer, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You can update or correct any inaccurate information in your account.
- Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
- Opt-out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
- Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [email protected].
7. Third-Party Websites and Links
Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before submitting any personal information to these websites.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Wilo Store
Email: [email protected]
Phone: +20100800377
Address: 212 Mohammed Nagib Axix, Fifth Settlement, Cairo, Egypt